EXPERT ADVICE. PERSONAL SERVICE.
Dottie Allen, Principal and Founder
Dottie has worked with both business and individual clients for over 30 years. Starting her career providing Property Casualty Insurance, she switched her focus to employee benefits over 20 years ago. After working at a number of insurance agencies, she co-founded RiverCross Partners which is now The RiverCross Group. Dottie is currently on the board with the Central Virginia chapter of the National Association of Underwriters.
Contact Dottie – dallen@rivercrossgroup.com
Michele Herbert , VP of Group Benefits
Michele Herbert joined our agency in June of 2024 as VP of Group Benefits. 26 years ago, Michele joined the Herbert Insurance Agency working as a client service specialist in the life & health industry, group benefits, property casualty, and Medicare sales. She later became President of Herbert Insurance and then joined GHT Insurance Services as VP of Group Benefits. She is an active member and former board member of the Hanover Chamber of Commerce, a member of NABIP (National Association of Benefit Insurance Professionals), former board member and active member of Market Ashland Parternership (MAP).
Michele holds various certifications among the group benefits industry and continues to learn the latest trends and cost savings strategies for her clients such as self-funded employer plans and cost savings Rx solutions. During her free time, Michele enjoys time with her husband whether it be on vacation or relaxing with friends & children (now grown adults). Living in the Town of Ashland, she enjoys walking to local restaurants & shops, playing fetch with her two golden retrievers, or enjoying the quiet of her backyard with her dogs, cats, chickens, and a glass of wine.
Contact Michele – michele@rivercrossgroup.com
Account Managers & Customer Care Specialists
The most important members of our team are our Account Managers & Customer Care Specialists. They assist our clients with every area of their insurance needs, from replacing medical IDs to insurance claims.